How long does shipping take?

We will process orders and ship within 1-2 business days from our location in Southern California.

Do you ship on holidays or weekends?

No. Orders placed Saturday and Sunday will ship out the following Monday. Orders will not be shipping on holidays; instead, they will ship on the next workday.

What happens to mis-labeled packages?

Pinestone is not responsible for incorrect addresses, and a fee will be applied to packages that need to be re-shipped.

Return window?

Due to the perishable nature of our products, we currently do not accept returns.

Do you ship internationally?

Yes!

What about international taxes and duties?

The customer is responsible for any additional taxes, duties and/or custom fees on international shipments. Due to customs, packages may be delayed in some occasions and Pinestone is not responsible for delayed delivery.